1. What special benefits I can get from this purchase?
Shipping to the AliExpress Warehouse is a new service we offer to help reduce your shipping costs.
All products you order are shipped to a central warehouse and then bulk shipped to your destination :
√ Save 15% - 30% through a cost-reducing bulk international shipment
√ Increased packaging quality assurance - our warehouse staff will check packages for damage before shipping to your destination
2. How does AliExpress Warehousing & Shipping (Fulfillment by AliExpress) save me money?
AliExpress Warehousing & Shipping (Fulfillment by AliExpress) will save you 15-30% on shipping in two simple ways :
√ AliExpress Warehousing & Shipping enjoys great bulk shipping deals with international carriers like EMS, DHL, UPS, etc.
√ AliExpress Warehousing & Shipping also saves you money by allowing you to combine multiple, expensive international shipments from different suppliers into one cost-reducing shipment.
AliExpress Warehousing & Shipping does not charge a premium for this service—we pass our savings on to you!
3. When and how will I know the actual shipping cost?
We will email you with the actual shipping cost once products reach the AliExpress warehouse (about 2-5 days after placing order); when you receive final shipping costs, you can pay for shipping.
4. Why will the actual shipping cost be different from the Estimated Shipping Cost?
Shipping costs are estimated by package weight. And the estimated shipping cost calculated does not include additional fees that may be charged by the logistics company. view shipping cost calculation standards
Once products are received at the AliExpress Warehouse, the actual shipping cost (based on total package weight) will be determined and you will be notified.
5. Is there a minimum order quantity associated with AliExpress Warehousing & Shipping?
There is no minimum order quantity associated with AliExpress Warehousing & Shipping. You can order a single product from a single supplier, or many products from many suppliers.
6. How does AliExpress Warehousing & Shipping' Pre-Shipment Inspection’ work?
Pre-Shipment Inspection is a free service offered by AliExpress Warehousing & Shipping.
When your shipment arrives at the designated Warehouse in China, inspection officers will verify whether there is exterior damage to the goods and whether the goods match your order.
*Note: Pre-Shipment Inspection services only check that the overall appearance of the goods in the shipment including the quantity, color and size matches that of your order and the goods are not obviously damaged. Pre-Shipment Inspection does not inspect the quality or authenticity of the goods that AliExpress suppliers deliver and no test will be carried out.
7. What if the buyer wants to cancel the order after it has been shipped to the Warehouse?
If the buyer no longer wants the order once it has been shipped to the Warehouse, the buyer will be unable to cancel the order.
However, after the order has remained in the Warehouse for over 10 days, it will be automatically returned to the supplier. In this case, US $5 will be deducted from the buyer’s payment to compensate the supplier for the return shipping cost.
If a buyer is guilty of doing this frequently, that buyer will have limited access to AliExpress Warehousing & Shipping and other logistics services associated with AliExpress in the future.
8. What if items in the shipment do not match your order list or items appear to be damaged when they arrive at the Warehouse?
There are two possible options in this situation:
Option A: Buyer wants the supplier to resend the order.
The Warehouse will return the products to the supplier. The supplier will ship new products to the Warehouse and pay the domestic shipping cost.
Option B: Buyer wants to close the order
The Warehouse will return the products to supplier and the buyer’s payment will be refunded.
9. How do I track a shipment using AliExpress Warehousing & Shipping?
Simply sign in to My AliExpress and go to the Order Details page within My Orders. Here you can view the shipping status of all of your orders.
10. What if there are quality issues with the products received by the buyer?
AliExpress Warehousing & Shipping only makes sure items in the shipment match the buyer’s order list and are not obviously damaged. In case of quality problems, please refer to our dispute rules.
11. What if the products are held up in customs of the buyer’s country or the buyer refuses to sign for the order when it arrives?
The buyer will be responsible for paying to ship the order back to the Warehouse in the case that it is held up at customs in the buyer’s country or the buyer refuses to sign for the order. Please refer to our dispute rules or contact the AliExpress Customer Service Team.