Sometimes there is no response after I clicked a button. Why?

You might be using an internet browser that is not compatible with our website. Please try again using Internet Explorer or Firefox. If you are accessing AliExpress using Internet Explorer or Firefox, try deleting the cookies in your internet browser.

To delete cookies, please follow the steps below:

Internet Explorer

1. Click Tools on the menu bar
2. Select Internet Options
3. Click Delete Cookies and then Delete Files

Firefox

1. Click Tools
2. Select Clear Recent History
3. In the time range to clear field, select Everything
4. Click Details
5. Select Cookies and click Clear Now

If the problem still persists, please reset your security level by following the steps below:

Internet Explorer

1. Click Tools on the menu bar
2. Select Internet Options
3. Click Security
4. Select Default Level to restore security settings, or select Custom Level and set Scripting of Java applets as 'enable'

Firefox

1. Click Tools on the menu bar
2. Select Options, and click Content
3. Select Enable JavaScript, and click OK