How do I provide evidence to support my claim?
1.When the product doesn’t match the description:
Please list all of the specific differences between the item you believed you were purchasing and the item that was actually delivered. Please provide us with as much evidence as possible, such as clear photographs, videos and any other information that supports your claim within 3 days of purchase. If you have large video files, you must send them to us compressed using the zip file format.
If you bought more than 2 pieces of the item, you need to provide us with as much evidence as possible that shows the items do not match
If the size of your item is wrong, please place the product on a flat surface, measure it with a ruler, then provide us with clear photographs that support your claim. You also need to take a photograph of the size label.
2.When the product is defective:
For consumer electronics or other electrical or mechanical equipment etc., please provide us with videos that prove the product is not working. If you have large video files, you must send them to us compressed using the zip file format.
3.When the packaging is broken:
Please contact your local shipping company or post office as soon as possible and provide them with clear pictures in order to start a compensation claim.
4.When the package is detained by customs:
AliExpress requires proof of the reason for the detention of your package. Please contact your local customs office and supply us with official documentation that clarifies the exact reason for the detention of your package.
Your package may have been detained for the following reasons:
The required documentation is missing (such as an invoice, import license or certification etc.)
A penalty was incurred due to incorrect customs valuation.
Violation of intellectual property rights or counterfeit products.
A non-governmental institute has detained the shipment.
The shipment violates your local regulations.
Customs clearance delays.
Please notice that it is a buyer’s duty to do normal customs clearance and to pay the tax.
Remarks：When pictures cannot support your claim, please provide clear video footage to clarify the problems. If you have large video files, you must send them to us compressed using the zip file format or you can upload the video files to Mediafire.
5.Mediafire User Guide
1.Introduction:. Mediafire is a website based in America which provides online storage services for members to upload and download files, videos, and readable documents. The maximum storage space for a free member is 200M, and registration can be done simply by using an e-mail address. One must register as a member of the site before one can upload and download files through the website.
2.How to use: Step1:Go to the website http://www.mediafire.com/ Home Page: Step2:Click "Sign Up" to proceed to membership registration (to view the membership login page, see step 5 Registration Page: There are three types of membership available for registration. Two of them are fee-based, and one of them is free. The maximum storage space available for free membership is 200M.
Step3：choose the membership type and click the “Try It” button (The demo for membership registration here is the registration for a free-membership) Page for filling-in membership information: After filling in the name, e-mail address, password, and the rest of the information required, click the “Create Account & Continue” button to complete registration. The login name is your registered e-mail address.
Step4：Click the “Create Account” button. The following page will appear: Since this is the first time using this website, a pop-up window will appear to show you how to upload your files. You may click the “Upload Files” button to start using the website. Please see step 6 for the procedures of uploading files onto the website.
Step 5：Click the “Cancel” button to go to the main menu of your account You can click the “Upload” button to upload files directly.
Step 6: How to upload: Click the “Upload Files” button in Step 4 or the “Upload” button in step 5. The following page will appear: Click the “+” sign in the center of the page (see above). You can also click the “+” at the button left of the page and a panel will appear for you to choose to upload multiple files. After selecting the files for upload, click the confirm button on the pop-up menu and start uploading. Please note that different types of memberships have different file size limitations, so you must take note of your files size when you upload your files. After you have selected the files for upload, click the “begin upload” button and the webpage to start upload your files: Wait for the status bar to become 100%: Step7：About sharing uploaded files with other account members: The page above will appear when you click the “return to my files” button in step 6 (the page showing the files have been uploaded successfully) Click the “copy all links” button on the page in step6, or click the “share” and “copy links” button and then click the button highlighted in the red square below: Then you will land on the sharing page: Just copy the link inside the box (as appeared above) and the other member will be able to see the contents of your uploaded files. Step 8：The other member login to the page and then open the link: .
The other member can then download the files and view the documents online.
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