How to cancel a complaint

If your claim has been resolved, please cancel your complaint. However please notice that once your complaint is canceled, your case will be closed. And after your cancellation about orders on AliExpress, payment will be arranged based on the agreement between both parties.

If you would like to cancel a complaint, please follow up the 3 steps as below:

Step 1:

Please sign in to the complaint center (http://channel.alibaba.com/complaint) , and find the order which you want to cancel. You can search by the order number or case number.

Step 2:

Click “Cancel Complaint” directly or click “View details”, then choose whether cancel this claim or not.

Step 3:

On the page of cancellation, please choose a reason, there are 3 options:

a.We have reached a mutual agreement: please tell us clearly about the resolution of this claim to which was agreed by you and the seller. For example"seller has agreed to return $30 to me and I accept this resolution." After confirming with the seller, AliExpress will refund $30 to you and close this claim.

b.The supplier has refunded me: Maybe seller has returned the money to you by other methods of payment, therefore you have received the refund and agree to release the money of this order to the seller.

c.I have received my products: so the money will be released to the seller.

d.Other: please tell us clearly why you cancel this claim, please notice that if you cancel this claim without any reasons, the money will be released to the supplier directly.

AliExpress will not accept any cancelation as: ...../???/!!!

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