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Shipping & Return Policy

Shipping & Return Policy


Shipping
Most products can be shipped for free to most addresses. We ship via FedEx or USPS, depending on the weight/volume of the goods and the shipping address. Please check individual product description pages for complete information about shipping for that product.

Returns
Most products can be returned within 30 days of order placement. Products must be returned in the original condition and repacked in their original packaging materials.

 

How to return a product:

  1. Go to “My AliExpress” – “Transactions” – “All Orders”, find the order you want to return, “Open Dispute”.
  2. Select “Refund”, fill the requested information on the form and Submit.
  3. We’ll confirm the refund request within 5 business days, and send you an email with pre-paid FedEx return label.
  4. Print the FedEx Return label and adhere it to the return package. Drop off the package at any FedEx service center.
  5. We confirm the receipt of the returned goods, and refund the payment to you within 5 business days.

 

Exchange Policy
Most products can be exchanged within 30 days after order placement. Products must be returned in the original condition and repacked in their original packaging materials.

 

How to exchange a product:

  1. Go to “My AliExpress” – “Transactions” – “All Orders”, find the order you want to return, “Open Dispute”.
  2. Select “Exchange”, and fill the requested information on the form and click “Submit”.
  3. We’ll confirm the refund request within 5 business days, and send you an email with pre-paid FedEx return label.
  4. Print the FedEx Return label and adhere it to the return package. Drop off the package at any FedEx service center.
  5. We confirm the receipt of the returned goods, and send out the replacement to you within 5 business days.

 

Special Products With Specific Shipping/Return Policies
Products with special shipping and return policies will be clearly labeled in the product description.

Return Policy for Wholesale Buyers
For wholesale buyers’ convenience, if we cannot fulfill entire orders due to limited quantities, we will provide partial refund options. If wholesale buyers choose the ‘partial refund’ option when submitting a return request, we’ll follow up and find an appropriate solution.

Shipping Limitations
Currently, we only ship to addresses within the continental United States.