You can report feedback abuse within 30 days of feedback activation. For each feedback record, you can only report feedback abuse once. Alibaba.com will investigate all reported feedback abuse. If feedback abuse is confirmed, the reported feedback will be deleted; otherwise, the original feedback will remain unchanged.

How to report feedback abuse:

Sign into My Alibaba

Go to Transactions, click Manage Feedback (under Feedback); then click Active Feedback

Choose an order and click the Report button

On the Report Feedback Abuse page, select the type of feedback abuse you are reporting

You can provide a detailed explanation of the abuse you are reporting as well as upload images as evidence

When you are finished, click Submit

How to check the progress of your feedback abuse report(s):

Sign into My Alibaba

Go to Transactions, click Manage Feedback (under Feedback)

Click the View Your Feedback Abuse Reports link