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Detailed Seller Ratings

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Detailed Seller Ratings

  • What is Detailed Seller Ratings?

    Detailed Seller Ratings are completely anonymous ratings left by the buyer after transactions have been completed. These ratings provide a more complete picture of the seller’s performance. Detailed Seller Ratings are a part of the site’s overall feedback system, which contains three detailed options for buyers to evaluate a seller’s service and items. The Detailed Seller Ratings are based on a one- to five-star scale. Five stars is the highest rating, and one star is the lowest rating.


    Details Ratings (5 Stars to 1 Star)
    5 Stars 4 Stars 3 Stars 2 Stars 1 Star
    Item as Described
    How accurate was the product description?
    Very Accurate Accurate Neutral Inaccurate Very Inaccurate
    Communication
    How satisfied were you with the seller's communication?
    Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
    Shipping Speed
    How quickly did the seller ship the item?
    Very Fast Fast Moderate Slow Very Slow
  • How do I check the Detailed Seller Ratings?

    Case 1: When you view a detailed item page or the seller’s store page, you can find information about the detailed seller rating just below the seller’s overall positive feedback. See the following screenshot for reference.

    Case 2: You can also find more detailed information by clicking the "Feedback Score" button located in the navigation bar of seller’s store page.

  • How do I leave the Detailed Seller Ratings?

    When the transaction is completed or closed, you can leave feedback and a rating within 7 days.(You can extend the feedback time to 45 days by clicking the 'Extend Feedback Time’ button)To leave the rating,

    1. Sign into "My AliExpress" from the homepage
    2. Go to "Transactions", click "Manage Feedback", then click "Orders Awaiting My Feedback"
    3. Select an order and click "Leave Feedbac
    4. Input the details of your experience and assign the seller a rating. Click the "Leave Feedback" button to submit your feedback.

    If you haven’t rated the transaction, you can complete it by clicking 'Complete the feedback by rating the transaction’ in the following graph, after you submit feedback.

     

  • Other rules & regulations

    1. Buyers can extend the time allowed to rate a seller within 30 days after the transaction is completed.
    2. If you did not leave any Detailed Seller Ratings, default feedback will not be given by the system.
    3. Once the ratings have been given, they cannot be removed or changed.
    4. The scores of Detailed Seller Ratings are only shown when the ratings are given over 10 times.
    5. Only Detailed Seller Ratings scores from the past 6 months are shown.