How do I confirm my order has been received?
Payment will only be released to the supplier after buyer has confirmed delivery. However, if the buyer does not confirm delivery within shipment time, payment will be automatically released to the supplier.
How to Confirm Delivery
1. Sign in to My AliExpress
Click "Transactions", choose " Goods Awaiting Acceptance" to view your Orders:
2. Select the Order
Choose the Order you want to confirm and click 'View Details' or 'Confirm Order Received'. If your Order has been successfully delivered and you're satisfied with the item, click "Confirm Order Received".
3. Click "Confirm"
After confirming delivery, click "Confirm" and the money will be automatically released to the supplier's bank account .
If the goods are not delivered in time after the supplier has confirmed shipment, we advise you to contact the supplier immediately for an extension to the Delivery Period.
Buyers have the right to apply for a refund if:
- The goods are not delivered in satisfactory order
- The Order does not arrive within the stated delivery time
Click here to learn how to submit an Open Dispute.
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